More than just a loyalty card

One card, many perks


Become a Friend of Merlo today to receive:


  • Two free coffees when you join and activate your card
  • Every 11th coffee is free (Merlo owned stores only)
  • Exclusive monthly offers
  • Invitations to special events
  • Opportunity to join our cupping sessions


You can read the full terms and conditions of our Friend of Merlo loyalty program here.

Got a burning question?

To set up your Friend of Merlo website login, click here and complete the form. We’ll locate your card details and link to them so you can check your card balance, update your details online, as well as reorder your favourite coffee at the click of a button! If you have picked up a Merlo card from one of our stores but haven’t activated your card yet, please click here to finalise the activation.

To keep your information secure, when we transferred across to our new website we didn’t keep the logins from our old website. So if you’d like to shop online with Merlo, or manage your Friend of Merlo preferences, please set up your website login by clicking here and completing the form.

If you have picked up your Friend of Merlo card in-store you’ll need to activate your card online here. After that it’ll take around 24 hours for your card to complete it’s activation, then you can start earning coffee points. Happy swiping!

Yes! Your Friend of Merlo card can be loaded with cash and used as a pre-paid card. You can load it with whatever value you like, but when you load your card with $50 or more in-store, you’ll receive a 10% discount (ie. a $50 top-up only costs you $45). Please note that the top-up facility is only available in-store at the moment.

To check your Friend of Merlo card’s point and fund balance please click here. The PIN code it asks for is located on the back of your card under the scratch panel on the bottom right.

The Friend of Merlo program is valid only at Merlo owned cafes and Torrefaziones (excluding licensed locations in domestic and international airports). If your local cafe serves Merlo, you can always ask if they have a loyalty card that you can collect stamps on to earn a free coffee there.