Quality & consistency

Merlo in your café

At our roasting house, quality control is paramount. We work to invest in the highest quality green beans from around the world, with each shipment cupped upon its arrival from origin to ensure they are of the highest standard. From these origins we have created seven blends with unique flavour profiles to suit a range of tastes.

Our Brambati roaster is state of the art, with everything from temperature, drum speed and roast time meticulously tracked and recorded.

Quality coffee is our passion and we work hard to share it with you. We’ve grown substantially over the last 20 years, but have remained independently owned. This allows the freedom to focus on the two things that have taken us this far – quality and service. We are a family business and value our community of loyal customers. To come on board please get in touch using the form at the bottom of the page.

TRAINING & SUPPORT

The perfect cup

Our account managers are happy to pass on their knowledge and industry experience both in the lead up to opening day and as part of our ongoing support.

Whether you prefer to train at our facility in Fortitude Valley or onsite in your cafe, we are here to support you and your staff in preparing the perfect cup of coffee for your customers.

We will calibrate your machine and grinder and provide training on how to maintain your equipment to keep everything running smoothly.

In the event of a breakdown, our account managers will do their best to fix it and if they can’t we will bring someone in who can.

We have a network of technicians to service and fix any major breakdowns and offer a 24/7 hotline (0410 653 370) for any emergencies that may occur after hours or on the weekends.

ONE STOP SHOP

Making it easier

For over 20 years Merlo has been supplying cafes and restaurants with a range of products and equipment that can help make running your business easier.

We stock everything you need, including:

  • Aprons
  • Takeaway cups and lids
  • Takeaway trays
  • Sugars
  • Syrups
  • Teas
  • Cleaning products
  • Chocolate powder, and
  • Crockery.

We also stock retail products for you to on-sell to your customers, such as coffee beans, pre-ground coffee packs, chocolate coated coffee beans, Merlo branded water, KeepCups and our Black Bear cold press coffee (delivery area restrictions apply).

DELIVERY

Factory fresh

You can place your order via email or by speaking to our customer service team. We pack and check each order individually. Our purpose built dehumidified cold room keeps the beans in perfect condition until they leave us to go to you.

Delivery guide

South East Queensland – Order before 12 noon for next day delivery.

Northern NSW / Sydney – Order before 12 noon for delivery within 2 business days.

Melbourne / Townsville – Order before 1pm for delivery within 3 business days.

Adelaide / Cairns – Order before 1pm for delivery in 4 business days.

Delivery estimates for regional areas can be requested when placing an order.

OUR PARTNER'S STORIES