Merlo Coffee Loyalty Card Terms and Conditions

These terms and conditions are intended to protect you and Merlo Coffee. Please provide your Merlo Coffee Loyalty Card for swiping or scanning, or enter your details online, each time you purchase goods or services from Merlo Coffee

  1. By completing the Friend of Merlo application form in-store or online you confirm you have read, understood and agreed to these Merlo Coffee Loyalty Card terms and conditions.
  2. We reserve the right to change these terms anytime without prior notice and you agree that each time you use the Merlo Coffee Loyalty Card you accept the current terms and conditions.
  3. Participation in the Friend of Merlo Loyalty Card program is open only to individuals [including employees of Merlo Coffee]. Participation is offered at the discretion of Merlo Coffee, who has the right to accept or reject (at its sole discretion) any application to participate.
  4. Membership to the Merlo Coffee Loyalty Card program is free.
  5. The Merlo Coffee Loyalty Card is only valid at Merlo Coffee owned stores and online. The Merlo Coffee stores at the Brisbane International Airport and Domestic Airport are not company owned and therefore are unable to accept the Friend of Merlo loyalty program.
  6. The Merlo Coffee Loyalty Cards are not legal tender, credit or debit cards – they are not transferable and remain the property of Merlo Coffee.
  7. The Merlo Coffee Loyalty Card is a reward card, and benefits can only be applied upon presentation of the Merlo Coffee Loyalty Card by the relevant Merlo Coffee Friend of Merlo either in-store or by signing in online.
  8. The Merlo Coffee Loyalty Card has the ability to have cash loaded against it, to be used at Merlo Coffee stores only and online.
  9. Unless otherwise stipulated in these terms and conditions, cash loaded against the card won’t expire as long as you remain a member of the Friend of Merlo program.
  10. The two free coffees are available once a Friend of Merlo account is activated which may take up to 48 hours.
  11. The benefits of the Merlo Coffee Loyalty Card program are as follows:
    a. Two free coffees for Friend of Merlo signup.
    b. One free coffee (or hot beverage) for every 10 coffees purchased
    c. A 10% discount if $50 cash is loaded onto the Friend of Merlo card. Example $50 value for $45. This can be used for coffee, food and machines.
    d. Monthly promotions, newsletter and offers of tickets, discounts and events.
    e. Other benefits to the Friend of Merlo members will be listed here from time to time.
  12. By joining the Friend of Merlo program, you provide consent for Merlo Coffee to communicate with you using the data provided. Merlo Coffee sends electronic communications promoting our activities to Friend of Merlo subscribers, unless that individual has indicated that they do not want to receive Merlo Coffee electronic communications. Individuals can opt out of receiving Merlo Coffee electronic communications by contacting Merlo Coffee directly on info@merlo.com.au.
  13. Each coffee purchased earns 1 point and 10 points are required to redeem for free 1 hot beverage of any size. These can be redeemed when it is earned or saved for a future date. Coffee points will automatically expire after 12 months of earning them. Points can be checked on the home screen, once you have signed in online. Coffee points cannot be exchanged for cash or other items. Coffee points are only to be used for hot beverages at Merlo Coffee owned retail outlets. Customers will be limited to redeeming 5 items in any one transaction.
  14. The minimum amount of cash that can be loaded onto the Friend of Merlo Loyalty Card to attract a discount is $50 and the maximum is $250. Amounts less than $50 can be loaded onto the card, but they will not attract a discount. Card balances can be viewed here.
  15. The Merlo Coffee Loyalty Card can also be used simply as a gift card and the individual does not have to join the Friend of Merlo program, but the two free coffees will only be activated once an individual successfully completes the signup process for the Friend of Merlo program.
    Promotions or card values cannot be transferred between customers and cards, nor can they be redeemed for cash.
  16. From time to time Merlo Coffee may send you offers from partners of Merlo Coffee.
  17. Each Merlo Coffee Loyalty Card is valid for one person only and cannot be used by any other person, other than the Friend of Merlo whose details are linked to that card.
  18. Merlo Coffee is not responsible for lost, damaged or stolen cards. If you have lost, damaged or had your card stolen please ask at your store or call 1800 637 567 to have it deactivated and have another card re-issued with the remaining balance transferred. Merlo Coffee is not responsible for any lost Friend of Merlo card loaded with money.
  19. Membership to Merlo Coffee’s Friend of Merlo program may be cancelled/refused to individuals by Merlo Coffee at its absolute discretion, particularly if membership is deemed to be fraudulent, linked to a fraudulent memberships and/or a members engages at any of the Merlo Coffee stores or online, in a derogatory, harmful and /or manner otherwise regarded by Merlo Coffee as highly inappropriate.
  20. Merlo Coffee reserves the right to terminate the Merlo Coffee Friend of Merlo program and the Merlo Coffee Loyalty Card at any time by providing at least 30 days prior written notice, in which case you will no longer be able to use and/or participate within the Merlo Coffee Friend of Merlo program. After the expiry of the notice period and Merlo Coffee shall have no further liability to you including for unused points and cash loaded against the card.
  21. Except as provided in any law which cannot lawfully be excluded or modified by agreement, Merlo Coffee does not accept any liability whatsoever, including for negligent acts and omissions, with respect to:
    a. the breach of any of these terms or any term implied by law [including statute] by any person other than Merlo Coffee;
    b. any benefit , reward, prize or giveaway;
    c. any death or injury or consequential loss or damage arising from the supply of a Friend of Merlo benefit and/or other reward, prize, giveaway;
    d. the loss, theft or destruction of the Merlo Coffee Loyalty Card or any other Friend of Merlo benefit or other reward, prize, giveaway;
    e. any failure, delay or inability to provide the Merlo Coffee Loyalty Card or other Friend of Merlo benefit or other reward, prize, giveaway to you caused by circumstances beyond its control, including strikes or industrial disputes, acts of God, flood, weather, war or civil disturbance; and
    f. any other liability, loss or damage incurred or suffered by any Member [or any other person] in connection with the Merlo Coffee Loyalty Card program.
  22. Merlo Coffee may give you notice:
    a. by advertising in a newspaper circulating throughout Australia;
    b. by email or sms [to the last known email address or mobile number provided], which you are taken to have received upon the sender receiving confirmation the message has been sent;
    c. by Merlo Coffee website, www.merlo.com.au, which you are taken to have received within 5 days of posting on the website; or
    d. in writing, which you are taken to have received if issued by hand, immediately, or given by post on the earlier of the date of receipt or 3 days after it was sent via post.
  23. You must advise Merlo Coffee of any change of name, address, email address or telephone numbers or other details as soon as the change occurs. Merlo Coffee is not responsible for any failure by you to notify Merlo Coffee of the change that may result in the loss of Merlo Coffee Friend of Merlo program benefits and/or any other rewards, prizes, giveaways. Written proof acceptable to Merlo Coffee must be supplied for any change of details. Changes to address can be made by email to info@merlo.com.au or in writing to Merlo Coffee, PO Box 1297, Fortitude Valley QLD 4006 or by calling 1800 637 567.
  24. Any failure or delay by Merlo Coffee in exercising its rights under these terms does not constitute a waiver of those rights and any waiver by Merlo Coffee must be in writing and signed by an authorised officer of Merlo Coffee.
  25. These terms will be construed according to and governed by the laws of Queensland and the parties submit to the exclusive jurisdiction of the courts in Queensland.
  26. You consent to us, contacting you from time to time, including by telephone, post, facsimile and electronic (i.e. SMS, internet) methods.
  27. You agree that you have read and accept the terms of our privacy policy available on www.merlo.com.au, including (without limitation) the collection, use and disclosure of personal information.

 

GIFT CARD TERMS AND CONDITIONS

  1. The Gift Card is issued by Merlo Coffee Pty Ltd ABN: 3 901 077 0046.
  2. You may use this Gift Card to purchase goods and services from our Merlo Coffee owned retail stores or online in our shopping cart.
  3. Gift Cards are not redeemable for cash.
  4. The purchaser of the Gift Card is provided with a proof of purchase and is encouraged to hold onto that receipt of purchase.
  5. The minimum top-up amount onto a Merlo Coffee Gift Card is $10 and the maximum is $250.
  6. We will not replace lost, stolen or damaged Gift Cards.
  7. To check your Merlo Coffee gift card’s expiry date, transaction history and card balance call 1800 637 567.
  8. We do not provide change on gift cards, but the remaining value can be stored for future use. This Gift Card may be loaded with cash and it then becomes a pre-paid card.

DEFINITIONS

“Application form” means form completed in person or form available online at www.merlo.com.au.

“Merlo Coffee” means Merlo Coffee and its stores and website.

“Friend of Merlo” means the person who is a member of the Merlo Coffee loyalty program.

“Merlo Coffee Loyalty Card” means the plastic card that has been provided by Merlo Coffee for use by each member in
relation to the Friend of Merlo Coffee.

“Friend of Merlo benefits” means the facilities, services, products, discounts, offers, activities and events or arrangements
offered or available to members from time to time.

“Gift Card” means the plastic card that can be sold and redeemed simply as a gift voucher.